Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Retour
You have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it in, unworn or unused, with tags, intact protective film and in its original packaging. You’ll also need the receipt, proof of purchase or the packaging slip that came with your order.

In order to exercise your right of withdrawal, you must inform us (z.ylk@gmx.de) by means of a clear statement (e.g. a letter sent by post (address below) or e-mail) about your decision to revoke this contract.
Please note that returns will need to be sent to the following address:

N. Zülck-Wittmann
Paracelsusstr. 8
06114 Halle (Saale)
GERMANY

You will have to bear the cost of returning the items.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. Proof must be provided.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, if you receive the wrong item, or if an item is missing, so that we can evaluate the issue and make it right. Please provide photo evidence if possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, including but not limited to prints, books, items with personalized signatures and digital items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost Parcels

Even though we work in close cooperation with DHL / Deutsche Post, a parcel loses it's way and (very rarely) dissapears occasionally. We are very sorry if you experience trouble with the delivery. Should your parcel not arrive or appear to be lost, please contact us (z.ylk@gmx.de).
If the package can't be located we will issue you a refund.

Unsuccessful Delivery 

Most of the time packages are not lost but unable to be delivered. If your order is send back to us, we will first investigate the reason why it could not reach you. Wrong or incomplete addresses are often the cause. Our shipping labels are automatically generated, using the data you provide us with. Due to the different address formats all over the world incomplete addresses can go unnoticed.
If your package is returned to us because of an incomplete/wrong address, we will refund you 100% of the pruducts you purcased, excluding the price of shipping as we handle the order as a return (see above under 'Retour' for more information).
Should you still want the products, please place another order with the correct address afterwards.
If a parcel is returned because of a mistake on our end, we will ship it out to you again free of charge.

Refunds
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 
We will notify you once we’ve received and inspected your return, and let you know when the refund is approved. You will be refunded via the same means of payment that you used in the original transaction. Please remember that it can take some time for your bank or credit card company to process and post the refund too. Refunds go through Shopify paments wich takes 5 to 10 days.
If more than 15 business days have passed since we’ve approved and refunded your return and you are still missing your refund, please contact us at z.ylk@gmx.de.